Data Center Specialist / Network Support Technicians

GENERAL FUNCTION:
Data Center Specialist operates all Data Center equipment. Regularly monitor system performance. Analyzes potential problems and takes corrective action or seeks assistance.

MAJOR DUTIES AND RESPONSIBILITIES:

• Monitor the Data Center to ensure all systems are operating at maximum efficiency.
• Follow system schedules and procedures, accurately recording all events.
• Performs system backup procedures, ensure backups are completed successfully.
• Analyze all System messages, follow problem determination procedures, contact proper support personnel, initiate required action and follow through
• Maintain a clean and organized Data Center and Network Operations Center (NOC). Ensure equipment and work areas are kept clean.
• Maintain up-to-date knowledge of, and enforce all operational security and emergency procedures.
• Perform other functions within the Data Center as assigned.
• Maintain Client / Server Database with up to date server information, server location, APC Information, IP Addresses and passwords.
• Maintain / Edit up to date support knowledgebase
• Basic Level 1 Troubleshooting for client issues
• Responsible for completing detailed trouble logs for all errors that occur on assigned shift.
• Receive and deliver effective communications and instructions.